Coronavirus: important information before you come to The Rotterdam Eye Hospital

On this page, you will find all the important information about the measures we take as a result of the coronavirus.

Other information, forms and leaflets are available in Dutch. Our staff speaks Dutch. If you find it difficult to communicate in Dutch, please bring someone with you who can help.

All operations and consultations at the outpatient clinic will be carried out as planned. The Rotterdam Eye Hospital will continue to provide every form of eye care. This means that all operations and appointments at the outpatient clinic will continue. However, we do take appropriate measures to provide our care as safely as possible. Please read this page for more information.

Your safety

We have taken many measures for your and our safety, and we follow government guidelines. These measures are not always pleasant, but they are necessary to protect you and ourselves against the coronavirus (COVID-19). Here are some examples of our measures:

Pictogram begeleider

To limit the number of people in our hospital, we ask your escort to wait outside or in the Waalse Kerk (Church)next to the hospital. Unfortunately, accompanying persons are not allowed inside. They can listen in on the appointment by telephone. In case you come to us for an operation, we strongly recommend that you request a friend or family member to escort you home. 

Children under the age of 12 do not have to maintain a 1.5-meters distance. However, we do ask you to bring only the child who has an appointment. Is this not possible and do you have to bring your other children? Then this is only permitted if the siblings are younger than 12 years of age. We ask you to keep your children with you as much as possible.

Beschermingsmiddelen

According to the urgent advice of the government, we ask you to bring and wear a mouth mask within the hospital. You can wear your own mouth mask inside. Please keep the mouth mask on during the entire stay in the hospital. Please do not put it on and take it off.  By touching the mouth mask as little as possible, you will prevent the possible spread of the coronavirus. Do not wear your personal mask in the operating rooms.

Gloves do need to be taken off. You can throw them away or put them in your bag. After, you can disinfect your hands with the hand alcohol that is waiting for you.

Handalcohol

We ask you to disinfect your hands as soon as you enter the hospital.

Afstand

We ask everyone to always keep the 1.5-meter distance from each other unless otherwise indicated by one of our employees. This does not apply to children under 12 years of age.

Wachtkamer Wachtkamerschermen

There is a limited number of seats in the waiting room so that you are not too close to other patients. For safety reasons, plastic screens have been placed between the waiting room chairs in some areas (see image on the right).

Begroeten

We greet you without shaking your hand.

Beschermende kleding

Our staff wears protective clothing where necessary.

Twee bezoekers

Each hospitalised patient may receive 2 visitors per day, one visitor at a time.

15 min

We ask you not to enter the hospital too early. This means we ask you to wait until at least 15 minutes before your consultation appointment starts. This way, the time you spend in our building is as short as possible.

Have you been abroad?

Have you been abroad, on holiday, or a family visit in an ‘orange region’ (check this link to see if your area is/was 'orange')? If so, the government urgently advises you to go into home quarantine for 10 days after your return to the Netherlands. You will not be allowed to leave your home for 10 days to prevent possible infections.

This also means that you are not allowed to come to The Rotterdam Eye Hospital during these 10 days. You cannot make an appointment for a consultation during these 10 days. If you already have an appointment that is scheduled within these 10 days, you are required to reschedule or cancel your appointment. You can reschedule or cancel your appointment by clicking on the button below.

I have an appointment, but I have a cold

Do you have an appointment for a consultation, but you experience symptoms of a cold (e.g., coughing, sneezing, shortness of breath) that may be related to the coronavirus? If so, please call us on telephone number 010 401 77 77 and keep your patient number handy.

If you do not have any urgent eye complaints, we need to cancel your appointment. In that case, a new appointment (by telephone)* will be scheduled for you. This also applies to children with non-urgent complaints. All appointments for macular injections will proceed as agreed with patients, even if you have complaints that may be related to the coronavirus. 

Have you cancelled your appointment, for example, because you had symptoms of a cold? And are you better again? Please contact our Customer Contact Centre by telephone.

*Appointment by telephone

We can decide to carry out the consultation by telephone. The practitioner will then call you. This appointment by telephone (phone consultation) replaces the appointment you would normally have at The Rotterdam Eye Hospital. This phone consultation will also be charged. It does not matter if this is your first appointment or a repeat appointment.

I want to make an appointment with The Eye Hospital

Are you a new patient? Or do you have a new (eye) problem? If so, you can make an appointment with The Rotterdam Eye Hospital, unless you are (possibly) infected with the coronavirus.

Patients with emergency complaints can always go to the hospital. Even if you are (possibly) infected with the coronavirus. You will always need a referral letter from your GP or optometrist for emergency care.

More information about the coronavirus

On the government website, you can read more about the coronavirus. On this website, you can also find the press conference in understandable language.